soft2bet
Privacy Policy

1 Information We Collect

soft2bet collects personal data in several ways: directly from you during registration and account use, automatically through your interactions with the platform, and in some cases from third-party service providers such as payment processors and identity verification agencies. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create an account on soft2bet, we collect the following information:

• Identity data: Full legal name, date of birth, gender, and national identity number or passport number (collected during KYC verification).
• Contact data: Email address, mobile phone number, and residential address including city, division, and postcode.
• Login credentials: Username and a hashed, non-reversible representation of your password. We never store your password in plaintext.
• Account preferences: Language preference, responsible gaming settings including deposit limits and self-exclusion status, and communication preferences.

1.2 Financial and Transaction Data

To process deposits and withdrawals, soft2bet collects and retains records of all financial transactions associated with your account. This includes:

• Payment method identifiers (e.g., bKash account number, Nagad wallet reference, Rocket mobile number, bank account details) — stored in masked form where possible.
• Transaction amounts, timestamps, reference numbers, and status records for all deposits, withdrawals, and bonus credits.
• Source of funds documentation where provided during enhanced due diligence reviews.

soft2bet does not store full card numbers or full mobile banking PINs. Payment credentials are handled directly by our licensed payment partners, who maintain their own applicable data security standards.

1.3 Gaming and Behavioural Data

We automatically record data about how you interact with the platform, including:

• Games played, bet amounts placed, outcomes, session durations, and win/loss records.
• Sports betting selections, odds accepted, markets wagered on, and live betting activity.
• Time and frequency of platform access, pages visited, and features used.
• Responsible gaming tool usage, including activation of deposit limits, cooling-off periods, or self-exclusion requests.

1.4 Technical and Device Data

When you access soft2bet via a browser or mobile device, we automatically collect certain technical information, including:

• IP address and approximate geolocation (country and city level).
• Device type, operating system version, and browser type and version.
• Referring URL, session identifiers, and clickstream data.
• Cookie identifiers and similar tracking technologies as described in Section 5.

1.5 Communications Data

If you contact soft2bet via email, live chat, or any other channel, we retain a record of that correspondence including the content of your messages, your contact details, and any attachments provided. This data is used to manage and resolve your enquiry and to improve our support quality.

2 How We Use Your Data

soft2bet uses the personal data we collect for specific, legitimate purposes. The table below sets out the primary purposes for which we process personal data and the corresponding legal basis for each.

Where soft2bet processes your data on the basis of consent — for example, for promotional email communications — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting the support team. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

3 Legal Basis for Processing

soft2bet processes personal data only where we have a valid legal basis to do so. The four legal bases we rely on are:

• Contract performance: Processing is necessary to provide the services you have signed up for — including account management, game access, and payment processing. Without this processing, we cannot deliver the core service.
• Legal obligation: We are required by applicable anti-money laundering, counter-terrorist financing, and responsible gaming regulations to verify player identities, monitor transactions, and retain certain records for defined periods.
• Legitimate interests: We process certain data to pursue our legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: For non-essential processing activities such as sending promotional offers, personalised marketing, and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without detriment to your use of the core platform services.

If you have any questions about the specific legal basis applied to a particular processing activity, please contact our support team at support@soft2bet and we will provide a detailed explanation within a reasonable timeframe.

4 Data Sharing and Disclosure

We share personal data with third parties only where strictly necessary and only under the circumstances described below:

4.1 Payment Processors

To facilitate deposits and withdrawals, we share relevant financial and identity data with our licensed payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. Each of these partners operates under their own applicable data protection obligations and processes your data solely for the purpose of completing the payment transaction.

4.2 Game Providers

soft2bet integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, limited session data (such as a session token and your currency) is shared with the relevant provider to enable gameplay. Game providers do not receive your full name, payment details, or contact information.

4.3 Identity Verification Providers

For KYC verification purposes, we may share identity documents and personal data with specialist third-party identity verification services. These providers process your data solely for the purpose of verifying your identity and are contractually prohibited from using it for any other purpose.

4.4 Legal and Regulatory Disclosure

soft2bet may disclose personal data to law enforcement authorities, regulatory bodies, or courts where we are legally required to do so, where disclosure is necessary to protect the rights or safety of our players or staff, or where disclosure is required in connection with legal proceedings.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the platform's assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the implications for their data, and will ensure the acquiring entity is bound by data protection obligations at least as stringent as those set out in this policy.

5 Cookies and Tracking Technologies

soft2bet uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, remember your preferences, analyse site usage, and — where you have given consent — to deliver personalised content and relevant promotional offers.

5.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without breaking the site's functionality.
• Performance and analytics cookies: These cookies collect information about how players interact with soft2bet — such as which pages are visited most frequently and whether error messages are encountered. This data is used in aggregated, anonymised form to improve the platform.
• Functional cookies: These cookies remember your preferences and personalisation settings — such as your preferred language, display settings, and responsible gaming configuration — so you do not have to reset them on each visit.
• Marketing and personalisation cookies: With your consent, we use these cookies to deliver promotional offers and content that are relevant to your gaming interests and activity on the platform. You may opt out of these cookies at any time through your account settings.

5.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of soft2bet — for example, you may need to log in again on each visit if session cookies are blocked. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari, and Edge.

6 Data Retention

soft2bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account data and identity records: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with applicable financial record-keeping obligations.
• Gaming and session data: Retained for up to three (3) years following your last active session, after which it is aggregated and anonymised for statistical purposes.
• Communications and support records: Retained for two (2) years from the date of your last interaction with our support team, or longer if the correspondence is related to an ongoing legal or regulatory matter.
• Cookie and analytics data: Anonymised analytics data is retained indefinitely in aggregate form. Cookie identifiers expire according to their individual settings, typically between 30 days and 12 months.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If you request deletion of your data before the end of the retention period, we will delete all data not required to be retained under a legal obligation and inform you of any data we are required to retain and the reason for retention.

7 Your Privacy Rights

As a player on soft2bet, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 8. We will respond to all valid requests within 30 days and will not charge a fee for standard requests.

• Right of access: You have the right to request a copy of all personal data we hold about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. For basic account details, you can update this information directly in your account profile.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that certain rights are not absolute and may be subject to limitations where legal obligations or the legitimate interests of other parties are engaged. We will always explain clearly if we are unable to fulfil a specific request in full.

8 Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way soft2bet handles your personal data, please contact our support team using the details below. All data-related enquiries are handled with priority and treated in strict confidence.

Email (plain text — not a clickable link):

We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days. For complex requests involving large volumes of data or requiring coordination with third-party processors, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

soft2bet reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via email at least 14 days before the updated policy takes effect. Continued use of the platform after the effective date of an updated policy constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

This policy was last reviewed and updated on 1 January 2026 and is effective from that date.