Responsible Gaming
at soft2bet

1 Age Restriction and Verification

soft2bet is strictly for players aged 18 years and above. We enforce this requirement without exception across all players in Bangladesh and any other jurisdiction from which our platform is accessed. Allowing underage individuals to gamble is harmful, and we take every reasonable measure to prevent it.

During the registration process, all players are required to confirm that they are 18 or older. As part of our Know Your Customer (KYC) verification process, we request official identity documents — such as a National ID card, passport, or driving licence — to confirm both identity and date of birth before withdrawals are processed and before certain account features are unlocked.

If we have any reason to suspect that an account is being operated by or on behalf of a person under the age of 18, we will suspend that account immediately, freeze any pending withdrawals, and conduct a full review. Any funds deposited by a verified underage player will be returned minus any winnings, which will be forfeited in line with our Terms & Conditions.

2 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. soft2bet encourages all players to regularly reflect on their gambling habits and to be honest with themselves about whether gaming remains a healthy leisure activity.

• Do you find yourself spending more money on gambling than you originally intended?
• Have you tried to cut back on gambling but found it difficult or impossible?
• Do you gamble to escape problems, stress, boredom, or negative emotions?
• Have you borrowed money or sold possessions to fund gambling?
• Do you feel restless or irritable when you are not gambling or when you try to stop?
• Have family members, friends, or colleagues expressed concern about your gambling?
• Do you chase losses by placing larger bets in an attempt to win back money you have lost?
• Has gambling affected your work, studies, relationships, or financial wellbeing?

Recognising a problem is the first and most important step. soft2bet's support team is available around the clock to listen, assist with activating protective tools, and direct you to professional help if needed. You will not be judged — reaching out is a sign of strength, not weakness.

3 Deposit and Spending Limits

One of the most practical tools for responsible gambling is the ability to set firm financial boundaries on your account. soft2bet allows every registered player to configure deposit limits in Bangladeshi Taka (৳) directly from the Account Settings section of their profile.

How Deposit Limits Work

You may set limits on a daily, weekly, or monthly basis, or a combination of all three. Once a limit is in place:

• Reducing your limit takes effect immediately — there is no waiting period when you choose to restrict yourself further.
• Increasing your limit is subject to a mandatory 24-hour cooling period before the higher limit becomes active. This delay is intentional and is designed to prevent impulsive decisions made in the heat of the moment.
• Any deposit attempt that would exceed your active limit will be automatically declined, with a clear explanation provided on screen.

Loss Limits and Wager Limits

In addition to deposit limits, players can configure loss limits — a cap on the total amount you are permitted to lose within a set period — and wager limits that restrict the maximum stake per bet or per session. These tools work together to give you granular, meaningful control over your spending on soft2bet.

We strongly encourage all players to set these limits at the time of registration and to review them periodically as their financial circumstances or gaming habits change.

4 Time-Out and Cool-Off Periods

A time-out is a short, temporary break from soft2bet that allows you to step away from gaming without permanently closing your account. It is ideal for players who feel they need a pause to reassess their habits or who are going through a stressful period in their personal or professional life.

Available Time-Out Durations

• 24 hours — a single day away from the platform.
• 3 days — a short extended break over a long weekend or similar.
• 7 days — a full week away, useful for establishing a healthier gaming routine.
• 30 days — a month-long pause, giving you meaningful time to reflect.

During any time-out period, you will not be able to log in to your account, place bets, or make deposits. Your account balance remains intact and will be fully available once the time-out period expires. You will also be excluded from all promotional emails and bonus offers for the duration of your break.

To activate a time-out, visit Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. The restriction is applied immediately. If you need a longer break than 30 days, we recommend using the full self-exclusion tool described in the next section.

5 Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming tool available on soft2bet. It is designed for players who feel that their gambling has become, or risks becoming, a serious problem and who need a firm, enforceable barrier between themselves and the platform.

Self-Exclusion Options

• 6 months: The minimum self-exclusion period. Your account is suspended, login is blocked, all marketing communications are halted, and any outstanding bonuses are forfeited.
• 1 year: A 12-month exclusion for players who need a sustained break.
• 3 years: An extended exclusion suitable for players recovering from a more serious gambling concern.
• Permanent exclusion: Your account is permanently closed and cannot be reopened. Any remaining balance will be returned to the payment method used for the most recent deposit, less any outstanding bonus wagering requirements. This option is irreversible.

What Happens During Self-Exclusion

• You will be unable to log in, deposit, withdraw, or place bets for the entire exclusion period.
• All promotional emails, SMS notifications, and bonus offers are immediately suspended.
• Any attempts to create a new account during a self-exclusion period will be detected and rejected through our identity verification systems.
• At the end of a fixed-period exclusion, you will be required to formally request reactivation and pass a cooling-off period before access is restored. Reactivation is not automatic.

To activate self-exclusion, contact our support team directly via live chat or email at support@soft2bet. Our team will process the request immediately and confirm the exclusion in writing.

6 Support Resources and Contacts

soft2bet's English-speaking support team is available 24 hours a day, 7 days a week to assist with any responsible gaming concern. Whether you want help activating a limit, have a question about self-exclusion, or simply need someone to talk to, our team is ready to help without judgement.

If You Need Professional Help

For players in Bangladesh who feel that gambling has become a serious personal problem, we encourage you to reach out to a trusted family member, a medical professional, or a counselling service in your area. Seeking professional guidance is always the right step when gambling begins to affect your mental health, relationships, or finances.

soft2bet's support team can assist you in locating appropriate local resources and can immediately activate any combination of responsible gaming tools on your account to provide instant relief while you seek further help.

Talking to Someone You Trust

Sometimes, the most effective first step is simply having an honest conversation with a friend, spouse, parent, or colleague whose opinion you respect. Sharing your concerns with someone close to you can remove the sense of isolation that often accompanies problem gambling and open the door to practical support from the people who know you best.

7 Protecting Minors

Preventing underage access to gambling is one of soft2bet's most fundamental obligations. Beyond our own age verification processes, we encourage parents and guardians in Bangladesh to take proactive steps to ensure that children and teenagers cannot access online gambling platforms.

Practical Steps for Parents and Guardians

• Keep your soft2bet login credentials private. Never share your username, password, or device with minors.
• Enable device-level parental controls on shared computers, tablets, and smartphones to restrict access to gambling websites.
• Consider using dedicated parental control software that allows you to block specific categories of websites, including online gaming and gambling.
• Log out of your soft2bet account fully after each session rather than leaving the browser open or saving credentials in shared browsers.
• Have open, age-appropriate conversations with young people about the nature of gambling, the risks involved, and why it is restricted to adults.

If you believe a minor has accessed soft2bet through your account or any other account, please contact our support team immediately. We will investigate promptly and take all necessary action to close access and review the account history.

8 Our Commitment to Responsible Gaming

Responsible gaming is not a box-ticking exercise for soft2bet — it is a core part of how we operate. We believe that a sustainable, enjoyable gambling environment is one where players remain in control of their spending, their time, and their emotional wellbeing. Everything we build and every policy we enforce is guided by that belief.

Our responsible gaming programme includes regular monitoring of player account activity for early signs of problematic behaviour, proactive outreach to players whose patterns suggest they may be at risk, and continuous investment in the tools and training necessary to support our players effectively. We take particular care to ensure that players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh have access to the same standard of responsible gaming support regardless of their location or preferred payment method.

We are committed to never targeting vulnerable players with promotional offers and to never using design patterns that are intended to obscure the true cost of gambling or to encourage players to exceed their personal limits. Our promotions are transparent, our terms are clearly stated, and our support team is empowered to prioritise player welfare over commercial considerations at all times.

This Responsible Gaming policy is reviewed and updated regularly to reflect best practices and the evolving needs of our player community. If you have feedback or suggestions about how we can improve our responsible gaming offering, please reach out to us at support@soft2bet. We genuinely welcome input from our players on this topic.